Please go to www.resound.com/compatibility to see if your device is compatible. 

ReSound Key, ReSound ONE, ReSound ENZO Q, ReSound LiNX Quattro, ReSound LiNX 3D & ReSound ENZO 3D hearing aids are compatible with the ReSound Smart 3D app. If you have another ReSound hearing aid, find your app onwww.resound.com/compatibility.

Check the list of verified devices on www.resound.com/compatibility. If your device is not on this list, do the following: Connect the hearing aids to the app. If the connection is successful, please try to connect/disconnect the hearing aids and the app 2-3 times to make sure that the connection is consistent after the initial pair. If the connection is unsuccessful, please see ‘I’m connecting my Android device for the first time, but it’s not connecting – what do I do?’ 

Yes. You will keep sound adjustments for a particular program until you reboot (turn off and on again) your hearing aids. You can also save your settings as a Favorite and choose to have the Favorite automatically apply whenever you enter a specific location. Or, you can apply them at any time you want by choosing that Favorite from the app.

There are four ways to reset the adjustments you made:

1) Go to Sound Enhancer and tap ‘Reset’ at the bottom of the screen. This will reset all adjustments except volume.

2) Marks on individual sliders for volume, Noise Reduction, Speech Focus, and Wind Noise Reduction indicate default settings. Set the sliders to those marks to reset. Treble/middle/bass are default at 0.

3) If you activated a Quick button on the Home screen, simply tap the button again to deactivate.

4) Open and close the battery doors of the hearing aids to restart them. This resets them to the fitted settings.

In the ReSound Smart 3D app, go to the menu My ReSound. If you see items available under ReSound Assist, you have access. If you see ‘Activate ReSound Assist’, tap that and follow the flow to get access. If you do not see ReSound Assist in the menu, or if you think you should have more items available, contact your hearing care professional who must enable ReSound Assist for you. Please note that ReSound Assist is available in select global markets.

If you received a push notification from the app that new settings are available, go to My ReSound and then ‘My requests and new settings’ for the app to load the new settings from your hearing care professional.

You can restore your previous settings. Go to My ReSound, tap ‘My requests and new settings’, then tap ‘Restore to previous settings’ at the bottom of the screen. You can either restore to the latest settings fitted in your hearing care professional’s office or, if applicable, to the latest settings sent to you remotely. Once you choose, you just follow the installation flow.

Do the following:

- Check that you have a network connection (Wifi or cellular).

- If you have a network connection and ReSound Assist does not show, place your finger on the My ReSound menu, and swipe down on the screen. This will refresh the menu.

- GN Online Services may be temporarily unavailable. If you checked the above, please try again later. 

• Visit your hearing care professional, who can check and update the firmware for you.

• Use the Smart 3D app to update the hearing aid software. Navigate to My Resound -> Hearing aids software update. 

If you have Made for iPhone, iPad or iPod touch (MFi) hearing aids, you can connect them directly to iOS on an iPhone, iPad or iPod touch to stream phone calls, music etc. If you do not have MFi hearing aids, use the ReSound Phone Clip+ to stream sound. For more information, see the Quick guide to connectivity and the ReSound Smart 3D™ app.

Follow these steps: 

1. Make sure your hearing instruments are updated to the latest firmware version by using ‘Hearing aid software updates’ in your app’s My ReSound menu.

2. Ensure sure you have the latest version of ReSound Smart 3D installed, and that you are trying to pair to an Android phone supporting direct Android Streaming to Hearing Aids.

3. Go to your phone’s Bluetooth menu and unpair your paired hearing aids, if any.

4. Open the app and it will automatically restart the pairing flow, which you must complete to bond the hearing aids correctly

•Android phone running Android version 10 or later

•Your phone manufacturer must have implemented support for Android Streaming to Hearing Aids in your phone model

•ReSound Key, ReSound ONE, ReSound ENZO Q and ReSound LiNX Quattro hearing aids with firmware version 1.0.43 or later

•ReSound Smart 3D app version 1.5.0 or later

When you stream sound directly from your iPhone, iPad or iPod touch, the hearing aids automatically change to the iPhone program. In order to go back to a hearing aid program, end the phone call or other sound streaming.